In a month, this business learned about their customer’s pain points and identified new business and marketing opportunities.
Collect feedback from customers and staff with a simple, yet wildly effective method—sticky notes.
Feedback is acknowledged but not recorded methodologically. Owners often act on the words of few.
The feedback exercise starts to reveal where your business needs desperate attention and room for new opportunities.
Without a process, significant issues surface too late. Owners take responsibility and rely on their intuition to call the right shots.
Feedback received, patterns revealed, changes made. Now that you see the full picture, you can easily call the shots.
Leaping into decisions introduce anxiety and stress over time. Confidence can erode and change is rare, resulting in stunned growth.
We’ll setup a physical or virtual system for you and your staff to record observations and feedback.
We’ll train your staff and leave handouts with directions on how to leave feedback on the board.
We’ll monitor changes and schedule workshops with you to review and synthesize feedback.
A good diagnosis yields quicker and healthier results. Answer these questions thoughtfully and thoroughly. These questions are part of the discovery phase, any agency will find your answers useful. And if you go with us, we’ve already started. Already saving you time and money.